Passion serviceMG Aftersales service

Attentive services that go extra for you To go above and beyond your typical standard to ensure you wil

MOBILE SERVICE

The ultimate care service that brings MG centre to you

Car inspection and basic maintenance such as 10,000 km oil change by mobile service car.

Offered exclusively to MG customers by nine centres nationwide.

Only applicable for customers under 4-year warranty coverage or less than 120,000 km.

Registration
Terms and Conditions

Register via Call Centre.
Receive SMS confirming date, time and place. There will be another SMS notification one day before appointment.
Three days after service, Call Centre will call to ensure customer satisfaction and ask for comments to improve services.

Reservation must be made through Call Centre only.
Free mobile service only in 2016.
Not inclusive scheduled maintainance of 80,000 km and 160,000 km due to limitation of tools in mobile service car.

WARRANTY 4 YEARS/120,000 KM.

Better services mean more confidence. Enjoy long-term warranty

Warranty period

Warranty period is first four years or first 120,000 km, whichever occurs first. Warranty period starts from the first day of car delivery to customer.

Authentic spare parts warranty

Authentic spare parts warranty from MG distributor in the first year or first 20,000 km, whichever occurs first, starting from the date specified on the receipt.

Battery warranty

Battery warranty in the first year or first 20,000 km, whichever occurs first.

Tyre warranty

Tyre warranty in the first two years or first 50,000 km, whichever occurs first. Conditions are specified by tyre maker. Replacement is based on tire tread depth compared to standard.

Warranty Conditions

Maintenance costs based on regular wear and tear, such as fees for wheel balancing, tyre stalling, colour polishing, filter changing, wiper blade refill, fuse, spark plug, light bulb, brake pad, clutch pad, drive belt, carbon brush, engine mounting, etc.
Not applicable for cars which are not inspected at MG centres or distributors during warranty period or do not complete all check-up schedules.
Not applicable for cars which have been modified or enhanced for non-regular purposes such as racing or carrying heavy loads.
Not applicable if parts have been removed.
Not applicable if used improperly as stipulated in the car manual.
Not applicable if modified or fixed by centres that are not officially licensed by MG Sales (Thailand) Limited.
Not applicable in case of damage resulting from using fake spare parts or fuel or other liquids not recommended by MG Sales (Thailand) Limited.
Not applicable for damage on front windshield, rear windshield, and all windows unless caused by manufacturer.

Rest assured in
case of trouble,
Anywhere, Anytime.

24
HRS.

Roadside Assistance

Free technical consultation 24 hours a day by trained MG mechanics.

In case fuel is used up, fuel refill is offered once a year, no more than 5 litres per time, to enable the car to be driven to the nearest gas station. Exceeding the once-a-year quota, assistance is free but the customer is responsible for the fuel charges.

Free unlimited roadside assistance, offering initial help to enable driving, such as:

In case the battery is dead, the service centre will dispatch a mechanic to jump start battery. In case the battery needs to be changed, the customer pays for the new battery.
In case of flat tyre, the service centre will dispatch a mechanic to change into a spare tyre to enable further driving. In case there is no spare tyre, our mechanic will get the tyre fixed and re-install it to enable driving. The customer is responsible for the charges occurred.

In case of accidentally being locked outside the car, the service centre will send a staff member to find a spare key in a 20 km radius. In case a spare key is located outside the radius, the charge is 25 baht per km. If a key specialist is required, the customer is responsible for the fees.

Free unlimited towing services.

Free unlimited towing services in Bangkok to take the car to the nearest MG service centre, no distance limit.
Free unlimited towing services outside Bangkok to take the car to a service centre chosen by the customer within a 100 km radius. Exceeding that distance, the charge is 25 baht per km. The customer is responsible for the expenses.

24/7 CALL CENTRE

Every Customer Relation/Information Centre

MG Customer
Relation/Information Centre

24/7 CALL CENTRE
Call 1267

Product details. Car prices. Accessories. Promotions. Marketing activities and after-sale services. Address. Contact MG showrooms and service centres.

To facilitate customers to reach MG’s offices for fast and efficient services, wherever trouble occurs, whether the problem comes from regular use or a long strip. Our Customer Relation Centre allows our customers to ask any question or give comments for us to improve our products and services.

COURTESY CAR

Another level of service with courtesy car during
maintenance period

For cars under warranty period (4 years or 120,000 km).
In case maintenance takes longer than 4 days.
Courtesy car during maintenance period is offered at every official MG service centre.
The service does not apply to cars damaged in an accident.
The service does not apply to cars under paint and body works.

MG THAI APPLICATION

Another level of service with courtesy car during maintenance period

Facilitating more convenience for MG owners namely car maintenance check-ups notification, information inquiry or make an appointment online. Available for download at App Store or Google Play.