Passion serviceMG Aftersales service

Attentive services that go extra for you To go above and beyond your typical standard to ensure you wil

MOBILE SERVICE

The ultimate care service that brings MG centre to you

MG MOBILE SERVICE provides off-site check-ups and maintenance services such as oil changes every 10,000 km, and includes basic spare parts such as batteries, wiper blades, various light bulbs.

60 MG MOBILE SERVICE stations are available across Thailand and is exclusive to MG customers.

MG MOBILE SERVICE is available to all MG owners, both still within and without the warranty period.

  1. Register for an appointment via MG Call center (toll free 1267) or at MG Service Centres with mobile service.
  2. Customers please share information relevant to the appointment, such as the car model, current mileage, license plate number and body number, for example.
  3. An SMS will be sent to notify confirmation of the appointment one day before the scheduled appointment.
  1. The customer must have organized an area suitable for servicing their vehicle.
  2. This service does not include the 80,000km and 160,000km service checks due to the limitations of the equipment carried by the Mobile Service vehicles.
  3. The service is free of charge within the province. For out-of-province areas where there are no Mobile Service stations, service fees will start from 500 Baht.

WARRANTY 4 YEARS/120,000 KM.

Better services mean more confidence. Enjoy long-term warranty

Warranty period

Warranty period

Warranty period is first four years or first 120,000 km, whichever occurs first. Warranty period starts from the first day of car delivery to customer.

Authentic spare parts warranty

Authentic spare parts warranty

Authentic spare parts warranty from MG distributor in the first year or first 20,000 km, whichever occurs first, starting from the date specified on the receipt.

Battery warranty

Battery warranty

Battery warranty in the first year or first 20,000 km, whichever occurs first.

Tyre warranty

Tyre warranty

Tyre warranty in the first two years or first 50,000 km, whichever occurs first. Conditions are specified by tyre maker. Replacement is based on tire tread depth compared to standard.

Warranty Conditions

  1. Maintenance costs based on regular wear and tear, such as fees for wheel balancing, tyre stalling, colour polishing, filter changing, wiper blade refill, fuse, spark plug, light bulb, brake pad, clutch pad, drive belt, carbon brush, engine mounting, etc.
  2. Not applicable for cars which are not inspected at MG centres or distributors during warranty period or do not complete all check-up schedules.
  3. Not applicable for cars which have been modified or enhanced for non-regular purposes such as racing or carrying heavy loads.
  4. Not applicable if parts have been removed.
  5. Not applicable if used improperly as stipulated in the car manual.
  6. Not applicable if modified or fixed by centres that are not officially licensed by MG Sales (Thailand) Limited.
  7. Not applicable in case of damage resulting from using fake spare parts or fuel or other liquids not recommended by MG Sales (Thailand) Limited.
  8. Not applicable for damage on front windshield, rear windshield, and all windows unless caused by manufacturer.

Rest assured in
case of trouble,
Anywhere, Anytime.

24
HRS.

Roadside Assistance

Free technical consultation 24 hours a day by trained MG mechanics.

In case fuel is used up, fuel refill is offered once a year, no more than 5 litres per time, to enable the car to be driven to the nearest gas station. Exceeding the once-a-year quota, assistance is free but the customer is responsible for the fuel charges.

Free unlimited roadside assistance, offering initial help to enable driving, such as:

  • In case the battery is dead, the service centre will dispatch a mechanic to jump start battery. In case the battery needs to be changed, the customer pays for the new battery.
  • In case of flat tyre, the service centre will dispatch a mechanic to change into a spare tyre to enable further driving. In case there is no spare tyre, our mechanic will get the tyre fixed and re-install it to enable driving. The customer is responsible for the charges occurred.

In case of accidentally being locked outside the car, the service centre will send a staff member to find a spare key in a 20 km radius. In case a spare key is located outside the radius, the charge is 25 baht per km. If a key specialist is required, the customer is responsible for the fees.

Free unlimited towing services.

  • In the Greater Bangkok Metro area, MG offers a free lift service to the nearest official MG service centre within 25 km.
  • Free unlimited towing services outside Bangkok to take the car to a service centre chosen by the customer within a 100 km radius. Exceeding that distance, the charge is 25 baht per km. The customer is responsible for the expenses.

24/7 CALL CENTRE

Every Customer Relation/Information Centre

MG Customer
Relation/Information Centre

24/7 CALL CENTRE
Call 1267

Product details. Car prices. Accessories. Promotions. Marketing activities and after-sale services. Address. Contact MG showrooms and service centres.

To facilitate customers to reach MG’s offices for fast and efficient services, wherever trouble occurs, whether the problem comes from regular use or a long strip. Our Customer Relation Centre allows our customers to ask any question or give comments for us to improve our products and services.

COURTESY CAR

Another level of service with courtesy car during
maintenance period

  • For cars under warranty period (4 years or 120,000 km).
  • Courtesy car are available to customers whose vehicle has been serviced for longer than 4 days.
  • Courtesy car during maintenance period is offered at every official MG service centre.
  • The service does not apply to cars damaged in an accident.
  • The service does not apply to cars under paint and body works.

MG THAI APPLICATION

Another level of service with courtesy car during maintenance period

Facilitating more convenience for MG owners namely car maintenance check-ups notification, information inquiry or make an appointment online. Available for download at App Store or Google Play.

Promotions

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