Passion serviceMG Aftersales service

Attentive services that go extra for you to go above and beyond your typical standard

MOBILE SERVICE

The ultimate care service that brings MG centre to you

MG MOBILE SERVICE provides off-site check-ups and maintenance services such as oil changes every 10,000 km. and includes basic spare parts such as batteries, wiper blades, various light bulbs.

MORE THAN 120 MG MOBILE SERVICE are available across Thailand exclusively to MG customers.

MG MOBILE SERVICE is available to all MG owners, both within and without the warranty period.

  1. Register for an appointment via MG CALL CENTRE (toll free 1267) or at MG SERVICE CENTRE with mobile service.
  2. Customers please share information relevant to the appointment such as the car model, current mileage, license plate number and body number.
  3. An SMS will be sent to notify confirmation of the appointment one day before the scheduled appointment.
  1. The customer must have organized an area suitable for servicing their vehicle.
  2. This service does not include the 80,000 km and 160,000 km service checks due to the limitations of the equipment carried by the Mobile Service vehicles.
  3. The service is free of charge within the province. For out-of-province areas where there are no Mobile Service stations, service fees will start from 500 Baht.

WARRANTY 4 YEARS / 120,000 KM.

Better services mean more confidence. Enjoy long-term warranty

Warranty period

Warranty period

Warranty period is first 4 years or first 120,000 km. whichever comes first. Warranty period starts from the first day of car delivery to customer.

Authentic spare parts warranty

Authentic spare parts warranty

Authentic spare parts warranty from MG distributor in the first year or first 20,000 km. whichever comes first, starting from the date specified on the receipt.

Battery warranty

Battery warranty

Battery warranty in the first year or first 20,000 km. whichever comes first.

Tyre warranty

Tyre warranty

Tyre warranty in the first two years or first 50,000 km. whichever comes first. Conditions are specified by tyre maker. Replacement is based on tire tread depth compared to standard.

Warranty Conditions

  1. The maintenance or repair costs results from vehicle operation, for example cost for four-wheel alignment, tire replacement, cleaning, polishing and replacement of various lubricants, as well as costs incurred by replacement of various consumables such as filters, wiper blade, fuse, spark plug, lamp bulb, brake disc, clutch disc, belt, carbon brush, engine suspension etc.
  2. The vehicle has never been inspected by the designated after sales service center or authorized agency within the warranty period specified by MG or not inspected based on the specified time limit.
  3. The vehicle is modified beyond the normal usage requirements for example, auto racing, overloading etc.
  4. Vehicles serves as taxis or for rental or commercial use are not eligible for warranty.
  5. Removal of parts.
  6. The incorrect usage mentioned in the User Manual
  7. Mounted or repaired by a repairer other than those authorized by MG Sales (Thailand) Co., Ltd.
  8. Losses caused by use of non-genuine accessories, fuel or other fluid products without the recommendation of MG Sales (Thailand) Co., Ltd.
  9. After the inspection, there is no damage in the windshield, rear window and all door windows due to negligence of the factory.
  10. Losses caused by smoke, medicine, bird dropping, salt and alkali, and stone chips.
  11. Paint loss (dimming, color shedding or fading) or rust caused by improper maintenance, incorrect usage or polishing, and vehicle parking at an incorrect site.
  12. Towing fee, accommodation fee, charge for loss of working time, and other business losses and so on.
  13. Losses caused by various disasters for example earthquake, fire, flood, traffic accident, robbery etc.

Rest assured in
case of trouble,
Anywhere, Anytime.

24
HRS.

Roadside Assistance

Free technical consultation 24 hours by trained MG mechanics.

In case fuel is used up, fuel refill is offered once a year, no more than 5 litres per time, to enable the car to be driven to the nearest gas station. Exceeding the once-a-year quota, assistance is free but the customer is responsible for the fuel charges.

Free unlimited roadside assistance, offering initial help to enable driving, such as:

  • In case the battery is dead, the service centre will dispatch a mechanic to jump start battery. In case the battery needs to be changed, the customer pays for the new battery.
  • In case of flat tyre, the service centre will dispatch a mechanic to change into a spare tyre to enable further driving. In case there is no spare tyre, our mechanic will get the tyre fixed and re-install it to enable driving. The customer is responsible for the charges occurred.

In case of accidentally being locked outside the car, the service centre will send a staff member to find a spare key in a 20 km. radius. In case a spare key is located outside the radius, the charge is 25 baht per km. If a key specialist is required, the customer is responsible for the fees.

Free unlimited towing services.

  • In the Greater Bangkok Metro area, MG offers a free lift service to the nearest official MG service centre within 25 km.
  • Free unlimited towing services outside Bangkok to take the car to a service centre chosen by the customer within a 100 km radius. Exceeding that distance, the charge is 25 baht per km. The customer is responsible for the expenses.

24/7 CALL CENTRE

Customer Relation / Information Centre

MG Customer
Customer Relation / Information Centre

24/7 CALL CENTRE
Call 1267

Product details, Car prices, Accessories, Promotions, Marketing activities and after-sale services, Address, Contact MG showrooms and service centres.

To facilitate customers to reach MG’s offices for fast and efficient services. Our Customer Relation Centre allows our customers to ask any question or give comments for us to improve our products and services.

COURTESY CAR

Another level of service with courtesy car during
maintenance period

  • For cars under warranty period (4 years or 120,000 km).
  • Courtesy car are available to customers whose vehicle has been serviced for longer than 4 days.
  • Courtesy car during maintenance period is offered at every official MG SERVICE CENTRE.
  • The service does not apply to cars damaged in an accident.
  • The service does not apply to cars under body and paint works.

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