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Regional Sales Manager

JOB DESCRIPTION

Overall :

  • To be a window person between MG Sales (Thailand) and Dealers in field of Sales function

Responsibilities :

  • Provide strategic plan and enhance dealers’ performance to achieve target’s goals
  • Support dealers’ daily operation to follow company’s direction
  • Do all sales reports to report company
  • Provide role play and enhance sales skills
  • Coordinate with dealers regional marketing plan to optimize monthly result
  • Conduct dealers to run business follow company’s policies

Regional After Sales Manager

JOB DESCRIPTION

Overall :

  • Set up and maintain dealer operation standard, Improve customer satisfaction and customer complaint management, maintain long term customer loyalty for business growth

Responsibilities :

  • Providing dealer’s network development with the standard guidance and assist through regular contacts and visits
  • Conduct regular review / evaluate analysis and provide action plan to the dealers for improvement of their after- sales quality & business
  • Counsel dealership management when required to ensure that dealer standards are consistently met
  • Conduct report regarding to after-sales related issues and dealer feedback for the contribution to the policy or decision making of the management
  • Key figures / workshop business analysis, Profit and Lost Statement, CSI plan and facilitate
  • Perform operational and financial review of Dealer After-sales operation and provide guidance within the after sales area in order to ensure that all responsible dealers are met to dealer standard e.g. Monitor MG authorized dealer performance in key areas of After-Sales Department, Parts department and customer loyalty to the Brand(s)
  • Maintaining excellent relationships with key customers and dealers throughout Thailand
  • Ensure that all reporting required by MG Sales Thailand are provided accurately and on a timely basis for Dealer After-Sales business
  • Monitor and development plan to ensure that all dealers are met the part targets
  • Attend training of both a non-technical and technical nature, as required to maintain skills at the optimum levels

Customer Assistant Center Manager (CAC)

JOB DESCRIPTION

Overall Objective :

  • Handling Customer Complaint Case and Monitor, Tracking no. of case report to Management in order to improve  After-Sales Customer Satisfaction

Responsibilities :

  • Handling Cases Relating to Critical, Hot, Product Safety and Product Defect CaseIn the Critical Case, As a window person in Negotiation between Customer, Dealer and Company to Resolve the Case
  • Handling Complaint Case Raised by Channel of Customer Walk in, Call in, Letter, Dealer Channel, Reginal Manager, Social Media and Call Center Channel
  • Coordinate to Call Center, Dealer CRO, Regional Manager, Customer for the Complaint Case
  • Handling Certain Authorized of Goodwill and Arrange Courtesy Car for Customer set up complaint Handling and Management Process
  • Prepare Complaints Report, i.e. no. of open case, no. of resolved case, no. of pending case, no. of referred case to higher level for decision
  • Create relevant process and standard report for customer complaint handling
  • Monitor and manage Call Center operation
  • IT system update suggestion regarding customer complaint handling
  • Set up Weekly Meeting to monitor complaint Log
  • Handling Case relating to exchanging and buy back car
  • Support and Handling case Escalated to the OCPB and Court
  • Temporary Assigned Task

Technical Trainer & Support

JOB DESCRIPTION

Overall :

  • Technical Trainer (Automotive) - Undertake the technical skills training of learners to fulfil the apprenticeship framework and company pathway. Assist in the development of course materials including apprenticeship framework technical skills and short/long commercial courses
  • Technical Support (Automotive) - Underpinning the technical requirement to fulfil internal and external customer's satisfaction goal target. Assist to diagnose and analyze the technical and warranty supporting including with develop work in process, procedure according to technical policy.

Responsibilities :

  • Training concept provide and course development & improvement management. Ensure pre course material is dispatched in time for the commencement of any courses and that course evaluations are completed and forwarded for evaluation as per company procedures
  • Training course delivery and quality control, deliver and assess technical certificate qualifications, provide guidance and mentoring to the apprentice and their assessor as required
  • Ensure training premises, facilities and materials are organized with training center
  • TAC technical support, with SNW, TAC hotline, On-site support (including mobility service)
  • Check and confirm service technical document before action
  • Quality issue information collection and follow up with other department
  • Accessory development support quality control
  • New project working quality control such as making action plan, deliverables check, VDS check and so on
  • Complete report on time with high quality
  • Organize internal training and learning
  • Ensure all documentation the Technical Trainer is obliged to complete is accurate, on time and fulfils all contractual and statutory obligations and the company's operations procedures
  • Regulation of training center and technical support

MG Internet Car System and APP Operation Supervisor / Manager

JOB DESCRIPTION

Work based :  Bangkok

Responsibilities :

  • Be in charge of company’s 2C APP’s user/activity/content management and operation, plan making and execution, be responsible for the APP active user number.
  • Develop APP operating strategy, make plans accordingly and carry out those plans, improve new download, new user, active user and user retention and achieve each target.
  • By analyzing user behavior data, to realize user group segmentation, profiling and guiding. Improve the APP function and operating strategy based on data analysis and improve the efficiency of execution.
  • Regularly collect user feedback to the APP, coordinate with the product/development and test team to push the APP’s iterative update.
  • MG internet car system product planning and improvement.
  • MG internet car system project management.
  • Other duties assigned by the supervisor.

Service Technology Support

JOB DESCRIPTION

Overall :

  • Develop aftersales new technology to improve MG After Sales and MG dealer technical competence
  • Manage technical information and document
  • Customer education of product

Responsibilities :

  • Based on new model technical specialist, working with EQ to set up diagnosis standard, software diagnosis and service manual (DTC Guide Code, Wiring, Software reprogramming, calibration) readiness of all model with test before dealer use all function
  • Set up Fix Right First Time improvement concept, guide function team to improve dealer Fix Right First Time, increase customer satisfaction
  • Create diagnose technology training material and implement training course, provide diagnose technical support. (SNW and onsite support)
  • Support new project team (internet car, EV, etc) test function and provide After Sales suggestion
  • Support vehicle control units software release test
  • Summarize, format check and publish all technical bulletin, service information and service manual
  • Coordinate with TAC to support service marketing event