Career

Overall :

• To be a window person between MG Sales (Thailand) and Dealers in field of Sales function

Responsibilities :

• Provide strategic plan and enhance dealers’ performance to achieve target’s goals
• Support dealers’ daily operation to follow company’s direction
• Do all sales reports to report company
• Provide role play and enhance sales skills
• Coordinate with dealers regional marketing plan to optimize monthly result
• Conduct dealers to run business follow company’s policies

Overall :

• Set up and maintain dealer operation standard, Improve customer satisfaction and customer complaint management, maintain long term customer loyalty for business growth

Responsibilities :

• Providing dealer’s network development with the standard guidance and assist through regular contacts and visits
• Conduct regular review / evaluate analysis and provide action plan to the dealers for improvement of their after- sales quality & business
• Counsel dealership management when required to ensure that dealer standards are consistently met
• Conduct report regarding to after-sales related issues and dealer feedback for the contribution to the policy or decision making of the management
• Key figures / workshop business analysis, Profit and Lost Statement, CSI plan and facilitate
• Perform operational and financial review of Dealer After-sales operation and provide guidance within the after sales area in order to ensure that all responsible dealers are met to dealer standard e.g. Monitor MG authorized dealer performance in key areas of After-Sales Department, Parts department and customer loyalty to the Brand(s)
• Maintaining excellent relationships with key customers and dealers throughout Thailand
• Ensure that all reporting required by MG Sales Thailand are provided accurately and on a timely basis for Dealer After-Sales business
• Monitor and development plan to ensure that all dealers are met the part targets
• Attend training of both a non-technical and technical nature, as required to maintain skills at the optimum levels

Overall :

• Develop aftersales new technology to improve MG After Sales and MG dealer technical competence
• Manage technical information and document
• Customer education of product

Responsibilities :

• Based on new model technical specialist, working with EQ to set up diagnosis standard, software diagnosis and service manual (DTC Guide Code, Wiring, Software reprogramming, calibration) readiness of all model with test before dealer use all function
• Set up Fix Right First Time improvement concept, guide function team to improve dealer Fix Right First Time, increase customer satisfaction
• Create diagnose technology training material and implement training course, provide diagnose technical support. (SNW and onsite support)
• Support new project team (internet car, EV, etc) test function and provide After Sales suggestion
• Support vehicle control units software release test
• Summarize, format check and publish all technical bulletin, service information and service manual
• Coordinate with TAC to support service marketing event

Overall :

• On site to prepare marketing event, complete the event and report.
• Be dealer’s advisor and train nationwide dealers for the same correct communication and corporate identity.

Responsibilities :

• On site for event preparation and visit during event to make all event complete.
• Be dealer’s advisor and train nationwide dealers for the same correct communication and corporate identity.
• Propose new marketing activity both online and offline for more sales result and prepare event report.
• Develop, plan and execute short term and long term for marketing event.
• Survey and analyze market to plan marketing strategy.
• Complete the assigned job from Regional Marketing Manager

Overall :

• Dealer Sales Performance Analysis, including source of customer & success ratio.
• Regional Sales Characteristic Analysis.
• Historical Data Record.
• Management presentation, including weekly performance, economic situation.
• Market Share Analysis.

Responsibilities :

• Responsible for sales performance analysis, including Customer Sourcing, Success Ratio, Sales Channel analysis also supply side is included.
• Analyze the demand and supply of customers toward automotive industry to find out the action plan for the incremental sales.
• Maximize the sales opportunity by analyzing the sales and regional characteristics to propose the management the regional marketing activity support.
• Analyze the past-record sales performance to suggest dealerships in case of wholesale ordering methodology, break down into model details, to minimize the risk and holding cost and maximize the sales opportunity by stocking the real-demand model.
• Analyze the sales performance and sales forecasting to present to management the production plan and demand planning.
• Analyze sales characteristic for each region, dealer to set the optimum target (reachable target) to be the motivation of dealer sales operation.
• Find out any root causes to fix and solve the problems on time.

• Provide customer service, such as giving an instruction on how to proceed with claims via DMS system
• Roll out warranty audit plan, pilot audits and regular audits in each dealer to avoid any company loss.
• Warranty operation improvement and dealer warranty performance improvement to match customer satisfaction.
• Preparation warranty booklet, bulletin, free labor and periodic maintenance schedule.
• Maintain and update rule and parameters in warranty system, labor rate and approval process.
• Develop warranty training course to build up qualified dealer warranty competence.
• Process warranty reimbursement of dealers on time.
• Advise dealer and audit dealer process for warranty claims to minimizing both labor and material cost.
• Access claim (Approve, Reject, etc.) following a warranty policy
• SLK system update, testing and maintenance
• Support preparation of dealer training and audit process
• Analysis warranty data for support technical side (Top 10 for each model)
• Make warranty regulation in system for reduce error in warranty system.